Privacy Policy
Privacy Policy
Information We Collect
To deliver a tailored shopping experience for your home essentials (Mattress, Bookshelf, Coffee Table, Room Decoration) and ensure order accuracy, we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and UK data protection laws:
- Contact & Shipping Details: Full name, email address, phone number, shipping address (including access notes for large items like Mattresses or Bookshelves), and billing address. This enables safe delivery and critical updates (e.g., delivery windows for Coffee Tables, shipping confirmations for Room Decorations).
- Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption.
- Product-Specific Data: Room dimensions (voluntarily provided for Mattress size recommendations or Bookshelf fit), style preferences (e.g., “minimalist Coffee Table,” “scandinavian Room Decoration”), and purchase history. This helps personalize suggestions (e.g., space-saving Bookshelves for small rooms) and improve our product lineup.
- Website Usage Data: Browsing activity (e.g., views of Mattress firmness options, Bookshelf materials) and cookie data (to save preferred Mattress sizes or decor styles for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.
How We Use Your Information
Your data is used solely for legitimate, transparent purposes tied to your home goods purchase:
- Fulfill orders: Process, pack, and ship items; share assembly guides (for Bookshelves/Coffee Tables) and delivery scheduling links (for large furniture like Mattresses).
- Support inquiries: Respond to questions (e.g., Mattress care tips, Bookshelf assembly steps) via email at integer.quasars-3b@icloud.com.
- Personalized updates: Send home-related news (e.g., new orthopedic Mattresses, seasonal Room Decorations) only if you opt in—unsubscribe anytime via email links.
- Legal compliance: Maintain order records for tax purposes, adhere to product safety standards (e.g., fire-resistant Mattress fabrics, sturdy Coffee Table frames), and comply with UK consumer protection laws.
Data Security
We prioritize protecting your sensitive information—especially for large or high-value items—with industry-leading measures:
- All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and browser padlock).
- Personal data is stored on UK-based, password-protected, firewalled servers with restricted access—only authorized team members (trained in GDPR and data security) can access necessary details (e.g., delivery access notes for Mattresses).
- Third-party partners (payment processors, UK furniture carriers like DPD or Yodel) are contractually bound to keep your data confidential and comply with GDPR, ensuring security through order and delivery.
Your Data Rights (Under GDPR)
You have the following legal rights regarding your personal information, which we facilitate free of charge:
- Access: Request a copy of all data we hold about you (e.g., Mattress order details, saved room dimensions for Bookshelves).
- Correction: Update inaccurate information (e.g., changed shipping address for Room Decorations).
- Erasure: Request permanent removal of your personal data (“right to be forgotten”—we retain minimal records only for tax/legal compliance, such as invoices).
- Restriction: Ask us to limit how we use your data (e.g., pause promotional emails while keeping order-related communications active).
- Data Portability: Request your data in a machine-readable format (e.g., CSV) to share with another retailer.
To exercise these rights, email our support team at integer.quasars-3b@icloud.com—we respond within 1 month (per GDPR requirements) and may ask for proof of identity to protect your privacy.